Questions about the online shop
Is there a minimum order amount in the RAUSCH online shop?
There is generally no minimum order amount. However, there are minimum order amounts that you must reach if you wish to save on shipping costs. The shipping costs for each country are summarised under «Shipping conditions».
How do I redeem a voucher or a discount code in the RAUSCH online shop?
Voucher and discount codes can be redeemed in your basket or at the checkout under ‘Apply discount code’.
What payment methods are offered in the RAUSCH online shop?
The payment methods vary according to country. You can find a summary of them under «Payment methods».
Can I make a purchase on account?
Within Switzerland, we accept purchases on account for orders up to CHF 200. Any outstanding invoices must be settled before we can ship a new order purchased on account.
Has my RAUSCH online order been received?
Please check your email inbox. If you can’t find a confirmation email there, please check your spam folder.
Does RAUSCH also ship internationally?
RAUSCH ships to all the countries listed under «Shipping conditions» here.
How much will shipping cost when I make an order in the RAUSCH online shop?
The shipping costs for each country are summarised under «Shipping conditions».
When will I receive my online order?
As soon as your order is ready for shipping, we’ll send you an email with a link that you can use to track it.
Can I make changes to my order or cancel it at a later time?
Orders cannot be changed, expedited, deleted or merged after they have been processed. This is because our shipping process is largely automated.
Do I have the right to return products ordered in the online shop?
Returns will only be accepted if you have contacted us to arrange this, and must include all accessories and a copy of the invoice enclosed.
How can I contact RAUSCH’s customer service team?
You can reach RAUSCH’s customer service team by filling out the «contact form on our website» or by emailing firstname.lastname@example.org.